Support Center

If one side of your board is reacting slower than the other side (or slower than usual) make sure that your body's weight is evenly distributed among the board's rubber foot pads. These rubber pads are extremely sensitive and may take practice until finding the proper footing necessary to balance.

Please beware that the 3 LED lights on the left sides are not battery level indicators. They are status indicator, and the far left one is NOT normally on, because it lights up only when there is an error associated with the board.

For more detailed illustration of the lights, please see below diagram:

If your EPIKGO is not working properly there are a few things you can do.  First start with a hard reset to your EPIKGO board.  A hard reset can be done by finding the power button on the back of the board and holding it down.  It is also important to make sure that your board has sufficient battery power before riding.  If nothing seems to help your issue please contact us at http://epikgo.com/contact/.  

The green lights are actually two different sets of indicators for your EPIKGO.  The lights on the left side of the board are to let you know that your EPIKGO is fully operational. When the board is powered on you will notice that one light should turn on. When an EPIKGO user steps on the board a second green light will appear, indicating that the board is in use. The third light on the left side will illuminate red if there is something wrong.

The green lights located on the right side of the board indicate the battery life. The amount of lights illuminated increase and decrease based on the battery power left in your device.Green lights indicate that the device is sufficiently charged while red lights mean the remaining battery level is below 10%.

There are two sets of LED lights located in the center portion of the EPIKGO. The LEDs on the right side are the battery indicators. When all three lights are illuminated your EPIKGO is fully charged. As the battery life goes down so will the amount of green lights lit up. EPIKGO beeps to alert riders that the battery is almost dead and charging is extremely recommended. 

The 3 LED Lights on the left hand side are indicators for operation status of the board. They do not lit up fully when the board is in normal operation mode. Please refer to user manual http://epikgo.com/user-manual/ for more details regarding the operation modes and the meaning of left LEDs.